Customer Services

Rapid Despatch & Delivery

Standard Delivery: FREE on ALL UK orders!
Standard delivery is with Royal Mail (Packetpost or Tracked) and once dispatched your order will be with you between 4 to 6 working days from dispatch. A signature is not required and you can specify specific delivery instructions or collect from your local Royal Mail sorting depot.

Premium Delivery:

New Lower Price - now only £1.95 (was £2.45). Premium delivery is sent viaRoyal Mail Tracked and once dispatched your order will be with you between 2 to 3 working days from dispatch. A signature is not required (but may be requested) and you can specify specific delivery instructions or collect from your local Royal Mail sorting depot.

Please note: Orders qualifying for Free Delivery (UK Mainland) will be either sent via Royal Mail Packetpost or Royal Mail Tracked. All Orders are processed Monday to Friday (excluding bank holidays) with a cut off of 3pm for our next day service.
We cannot be held responsible for delays with economy delivery as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

If you have not received your order within the timescale quoted on our website, please contact us on 0845 604 1599 or email us atsales@wantthelook.com.

Unfortunately Royal Mail will not deem an parcel is lost until it has been in the postal system for 15 working days. It is very unlikely for a parcel to take this length of time, but unfortunately we are unable to dispatch replacement items until this time has elapsed. This is the case for all orders sent via Royal Mail on our economy and tracked premium services.

Next Day Courier Delivery:
Our Next Day Courier delivery service is withInterlink Express. Once you have received an email confirmation to say your order has been dispatched, you will be sent an e-mail indicating a'1 hour' delivery slot the day your order is due to be delivered. This can be changed - simply follow the instructions in the e-mail you will receive. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays. (Please note that in exceptional circumstances, deliveries will be made up to 5.30pm).

You can track where your parcel is via the Interlink Website atwww.interlinkexpress.com A signature will be required on receipt of the goods. Alternatively, if you are unable to sign for the goods, the driver will leave a calling card with details of the phone number to call to arrange another delivery time.

We cannot be held responsible for delays with deliveries as they may be out of our immediate control. We will try and keep you informed of any delays to our delivery services.

N.B Next Day delivery is not available to the following postcodes.

AB31, AB33-45, AB 51-56, HS 1-9, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78 , PH 19-26, PH 30-44, PH 49-50, TR 21-25, ZE 1-3, All BT, All GY, All JE, All IM.

Orders to the above postcodes will be sent on a 2 day service (a signature will be required upon receipt of your parcel).